Soft Skill/Competency: Composure or Coolness

Refer previous eight posts to read the detailed explanations on competencies "Result Orientation", "Problem Solving", “Self Confidence”, “Self Development”,  "Action Orientation", "Creativity", "Interpersonal Skills" and "Communication Skills").

Explanation of the Competency "Composure" or "Coolness"

•  Exercises self-control under trying or tough circumstances or situations or under any kind of pressure.
•  Responds proactively rather than just reacting immediately or without thinking.
•  Responds appropriately without getting perturbed by the stressful news, situations or events of moderate and heavy stresses.
•  Manages negative emotions like anger, frustration, fear, dejection etc effectively and if necessary, in exceptional cases, shows or shares or vents them out  without hurting self or others.
•  Does not get personal or does not raise an accusing finger at others while dealing with a difficult problem or conflict or failure. Rather, concentrates on solving the problem.
•  Motivates others to concentrate on finding solutions to problems rather than getting overwhelmed by stresses and strains involved.
•  Remains focused, tries to think clearly and takes appropriate decisions even under ambiguous, doubtful, stressful, dilemma and crisis situations.
•  Steers effectively through an emotionally packed event.
•  Exudes calming effect on the people around.
•  Is capable of counseling the people under stresses and strains.

Pitfalls to be Avoided

•  May be branded as cold and unemotional person.
•  May control emotions and not show them or vent them out even when it is appropriate to do so and in the process may hurt or harm self or others.
•  May belittle or discard others' feelings or emotions and decisions based on them.
•  May even get branded as uncaring type.

(You can download eBook "Competencies and Competency Matrix" from http://nbuu.co/cm)

Read the "Management Case Studies" from Shyam Bhatawdekar's book "Sensitive Stories of Corporate World" at: http://management-anecdotes.blogspot.com/ or http://shyam.bhatawdekar.com/

For "Management Games, Exercises, Energizers and Icebreakers", read at: http://management-games-icebreakers.blogspot.com/ or http://shyam.bhatawdekar.com/

For free tutorials on "Train the Trainers" program, refer: http://train-trainers.blogspot.com/

Soft Skill/Competency: Communication Skills

Refer previous seven posts to read the detailed explanations on competencies "Result Orientation", "Problem Solving", “Self Confidence”, “Self Development”, "Action Orientation", "Creativity" and "Interpersonal skills").

Explanation of the Competency "Communication Skills"

• Likes to communicate with others.
• Selects the right target groups or individuals for his communication.
• Can organize his ideas, thoughts and messages and structure or format them appropriately and makes sure that they match the requirements of his target groups or individuals.
• Is capable of correctly, precisely, concisely and effectively sending the desired messages or ideas to the receiver at the right pace.
• In doing so, he chooses appropriate language and style for delivery of his messages. 
• Ensures that his message has reached the receiver the way he wanted it to be.
• Furthermore, he puts his best efforts in communicating with others such that it elicits the    desired response from the audience on most of the occasions.
• Is good at making effective and confident presentations to an individual, small groups and large groups whether internal or external to the organization.
•  Can make effective presentation even to a mixed or diverse audience with different backgrounds, interests and sophistication. Also is capable of communicating well with difficult audience.
• Can clearly explain to the audience even a more complex subject matter making it easier for them to understand. 
• Encourages two way communication, feedback and sorts out questions and doubts of the receiver of communication. 
• Therefore, he is an effective, active and empathetic listener.
• Employs right kind of time management while communicating.
• Makes sure that his actions are commensurate with what he communicates.

Pitfalls to be Avoided

• May spend too much time polishing and honing his communication.
• May not like to put much of efforts in planning and delivering his communication believing that he is already good at it.
• May fall prey to excessive emphasis on presentation styles and use of sophisticated technology while giving a second degree treatment to the objectives and contents of communication.
• Actions may not necessarily be demonstrative of his communication if he believes that gift of gab is all that matters. 

(You can download eBook "Competencies and Competency Matrix" from http://nbuu.co/cm)

Read the "Management Case Studies" from Shyam Bhatawdekar's book "Sensitive Stories of Corporate World" at: http://management-anecdotes.blogspot.com/ or http://shyam.bhatawdekar.com/

For "Management Games, Exercises, Energizers and Icebreakers", read at: http://management-games-icebreakers.blogspot.com/ or http://shyam.bhatawdekar.com/

For free tutorials on "Train the Trainers" program, refer: http://train-trainers.blogspot.com/